Privacy notice

ZENDRAL operates as a business growth consultancy providing consulting, marketing, artificial intelligence, automation, and business growth and transformation services. ZENDRAL may carry out its activities through affiliated entities, depending on your location. In certain countries, privacy laws require that a Controller—the legal entity that determines the purposes and means of processing personal data—be identified.

Where applicable under local privacy regulations, the ZENDRAL entity responsible for processing your Personal Data (referred to as “we,” “our,” or “us” in this notice) will typically be the ZENDRAL entity operating in your country or region, unless a specific ZENDRAL affiliate is identified as the Controller in your interaction with us.

If you have any questions or are unsure about which ZENDRAL entity is acting as your Data Controller, please reach out to us at [email protected], and we will ensure your inquiry is directed to the appropriate entity.

This Privacy Notice explains the types of Personal Data that ZENDRAL may collect about you when you interact with us, including through our website, consulting engagements, marketing activities, artificial intelligence and automation services, business communications, events, or other professional interactions.

By interacting with ZENDRAL and providing your Personal Data, you acknowledge that your data may be collected, used, stored, and disclosed in accordance with the purposes and lawful bases described in this Privacy Notice.

“Personal Data” refers to any information that relates to an identified or identifiable individual. This includes details such as your name, email address, phone number, mailing address, business information, or any other data that can be used to identify you.

This Privacy Notice does not apply to the following:

• Personal Data processed on behalf of our clients in connection with consulting, marketing, artificial intelligence, automation, or transformation services where ZENDRAL acts as a data processor;

• Personal information relating to our employees, contractors, consultants, or job applicants;

• Data collected through cookies, analytics tools, or other tracking technologies, where separate disclosures apply;

• Information collected through specific platforms, tools, or services used or provided by us that may be governed by separate privacy notices, terms, or policies depending on the service and location.

If you are seeking information about our use of cookies, employee or applicant data, or situations where ZENDRAL acts as a data processor on behalf of a client, please refer to the relevant policy or documentation provided through your point of contact with ZENDRAL.

Personal Data We May Collect

ZENDRAL may collect Personal Data that you provide directly to us, including your name, email address, telephone number, company name, job title, billing or business contact information, project information, communications with us, information submitted through website forms, and any other information you choose to provide in connection with an enquiry, engagement, event, or business relationship.

We may also collect technical and usage information when you interact with our website or digital services, including IP address, browser type, device information, approximate location, referring pages, pages visited, interaction data, and similar technical information. Where cookies or similar technologies are used, additional information is provided in our Cookies Notice.

How We Collect Personal Data

We may collect Personal Data directly from you when you contact us, submit a form, enter into a business relationship with us, communicate with our team, attend an event, subscribe to communications, or otherwise interact with ZENDRAL.

We may also receive information from clients, business partners, service providers, professional networks, publicly available sources, advertising platforms, social media platforms, CRM systems, analytics providers, and other third parties where permitted by applicable law.

How We Use Personal Data

We may use Personal Data to respond to enquiries, evaluate potential engagements, provide consulting and professional services, manage client relationships, administer projects, communicate with clients and prospects, operate and improve our website, manage contracts and billing, provide customer support, maintain business records, protect our systems, comply with legal obligations, and manage the administration and development of ZENDRAL.

Where permitted by applicable law, we may also use Personal Data to understand interest in our services, improve our communications, measure the effectiveness of marketing activity, develop our services, and provide relevant information about ZENDRAL and our capabilities.

Lawful Bases for Processing

Where applicable data protection law requires a lawful basis for processing Personal Data, ZENDRAL may rely on one or more of the following bases: the performance of a contract or steps taken before entering into a contract, compliance with a legal obligation, our legitimate interests or those of a third party, and your consent where consent is required.

Our legitimate interests may include operating and developing our business, managing client and commercial relationships, improving our services, maintaining security, preventing misuse, understanding how our website and communications are used, and communicating with existing or prospective clients where permitted by law.

Where we rely on consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

Marketing Communications

Where permitted by applicable law, ZENDRAL may use your business contact information to send you information about our services, insights, events, capabilities, or other communications that we believe may be relevant to you.

You may unsubscribe from marketing communications at any time by using the unsubscribe option included in the relevant communication or by contacting us at [email protected]. We may retain limited information necessary to record and respect your communication preferences.

Artificial Intelligence and Technology Providers

ZENDRAL may use artificial intelligence, automation, cloud computing, CRM, analytics, communication, productivity, and other technology platforms in connection with our business operations and the delivery of certain services.

Where Personal Data is processed through such technologies, we seek to use appropriate technical, organizational, contractual, and access controls having regard to the nature of the information, the purpose of the processing, and applicable legal requirements.

Third party technology providers may process information on our behalf in accordance with their contractual obligations and applicable privacy requirements. Where relevant to a specific engagement, additional information regarding the use of artificial intelligence or other technology may be provided through the applicable agreement, statement of work, or client documentation.

ZENDRAL does not make representations about the use of client information for artificial intelligence model training unless such commitments are expressly agreed with the relevant client and supported by the technology providers involved.

Who We May Share Personal Data With

ZENDRAL may share Personal Data with affiliated entities, employees, consultants, contractors, professional advisers, technology providers, cloud hosting providers, CRM providers, analytics providers, communications providers, accounting and payment providers, marketing platforms, and other service providers where reasonably necessary for the purposes described in this Privacy Notice.

We may also disclose Personal Data where required by law, regulation, legal process, court order, governmental request, or where reasonably necessary to establish, exercise, or defend legal rights, protect our business, investigate suspected misuse, or protect the rights and safety of ZENDRAL, our clients, or others.

If ZENDRAL undergoes a merger, acquisition, restructuring, financing, sale of assets, or similar corporate transaction, Personal Data may be transferred as part of that transaction subject to applicable legal requirements.

International Transfers

ZENDRAL operates and works with service providers that may process Personal Data in countries other than the country in which the information was originally collected.

Where Personal Data is transferred internationally, we take appropriate steps where required by applicable law to ensure that the transfer is subject to appropriate safeguards. These may include contractual protections, recognized transfer mechanisms, adequacy decisions, or other measures permitted under applicable data protection laws.

Data Retention

ZENDRAL retains Personal Data only for as long as reasonably necessary for the purposes for which it was collected, including to provide services, maintain business and financial records, manage client relationships, comply with legal and regulatory obligations, resolve disputes, establish or defend legal claims, and enforce agreements.

Retention periods may vary depending on the nature of the information, the relationship involved, contractual requirements, applicable law, and legitimate business needs. When Personal Data is no longer required, we may delete, anonymize, or securely dispose of it in accordance with our applicable processes.

Data Security

ZENDRAL uses reasonable technical and organizational measures designed to protect Personal Data against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

These measures may include access controls, authentication measures, secure technology infrastructure, contractual safeguards, monitoring, internal procedures, and restrictions on access to information according to business need.

No electronic transmission or storage system can be guaranteed to be completely secure. Accordingly, while we take reasonable measures to protect Personal Data, we cannot guarantee absolute security.

Your Privacy Rights

Depending on your location and applicable law, you may have rights in relation to your Personal Data. These may include the right to request access to your Personal Data, request correction of inaccurate information, request deletion of certain information, restrict certain processing, object to certain processing, request portability of information, and withdraw consent where processing is based on consent.

You may also have the right to object to the use of your Personal Data for direct marketing purposes at any time.

These rights may be subject to legal limitations, exemptions, verification requirements, and circumstances in which ZENDRAL is permitted or required to retain or continue processing certain information.

To exercise an applicable privacy right, please contact us at [email protected]. We may request reasonable information to verify your identity and protect Personal Data from unauthorized disclosure.

Automated Decision Making and Profiling

ZENDRAL may use automation and analytical technologies to support business processes, reporting, segmentation, workflow management, or decision support.

Where applicable law provides specific rights in relation to decisions made solely through automated processing that produce legal or similarly significant effects, ZENDRAL will provide any additional information and safeguards required by law.

Unless otherwise disclosed in connection with a particular service or interaction, ZENDRAL does not intend to rely solely on automated processing to make decisions about individuals that produce legal or similarly significant effects.

Children’s Privacy

ZENDRAL‘s website and professional services are intended for businesses and professional users and are not directed toward children.

We do not knowingly seek to collect Personal Data from children where such processing would require parental or guardian authorization under applicable law. If you believe that a child has provided Personal Data to ZENDRAL inappropriately, please contact us at [email protected].

Complaints and Supervisory Authorities

If you have a concern regarding how ZENDRAL processes your Personal Data, we encourage you to contact us first at [email protected] so that we can review and address your concern.

Depending on your location, you may also have the right to lodge a complaint with the data protection or privacy supervisory authority responsible for enforcing applicable data protection laws in your jurisdiction.

Changes to This Privacy Notice

ZENDRAL may update this Privacy Notice from time to time to reflect changes in our services, business operations, technology, legal obligations, or privacy practices.

When changes are made, we will update the version published on our website and, where appropriate or legally required, provide additional notice regarding material changes.

We encourage you to review this Privacy Notice periodically to remain informed about how ZENDRAL processes Personal Data.

Contact Us

If you have questions about this Privacy Notice, our processing of Personal Data, or your privacy rights, you may contact ZENDRAL at:

ZENDRAL
Email: [email protected]
Website: https://zendral.com/

Please include sufficient information in your request to allow us to understand and respond to your enquiry appropriately.

For information about how ZENDRAL handles personal data, cookies, website use, professional engagements and complaints, please review our Privacy Notice, Cookies Notice, Terms & Conditions and Complaints Channel.