Complaints Channel

At ZENDRAL, we take your concerns seriously and are committed to resolving any complaints promptly and fairly. If you have any questions or wish to raise a concern about how we handle your personal data or any other aspect of our services, please contact us through the following channel:

Email: [email protected]

When submitting your complaint, please provide:

• Your full name and contact details

• A clear description of your concern or issue

• Any relevant details or documents that may help us understand and resolve your complaint

We will acknowledge receipt of your complaint within 5 business days and aim to provide a full response as quickly as possible, typically within 30 calendar days. If we need more time, we will inform you and explain the reasons for the delay.

If you feel your complaint has not been satisfactorily resolved by ZENDRAL, you may also contact your local data protection authority or relevant regulator.